Terms of Use

By creating an account or using Confidey, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the service.

These Terms form an agreement between you and Confidey. They remain available on this page, and the date of the last change appears at the end.

Confidey is a tool for reflecting on personal relationships. It is not, and does not replace, psychological, psychiatric, medical, legal or financial care.

Confidey does not diagnose, does not prescribe treatment and does not issue any professional opinion. Nothing it says should be understood as professional advice.

If you are in severe distress, having thoughts of death, or at immediate risk, seek emergency care (112 in the European Union) or a crisis support line. The app also shows support lines according to your country.

The decision to act on any conversation held in the service is exclusively yours, and the consequences of that decision are your responsibility.

The service is intended for people aged 16 or over. Between 16 and 18, use depends on the consent of at least one parent or legal guardian.

By creating an account, you declare that the information provided is true and that you have legal capacity to accept these Terms.

An account belongs to one person. Do not share your credentials: everything that happens in the account is attributed to you.

The content you create remains yours. You grant us a non-exclusive licence to store, process and display that content for the purpose of operating the service for you.

You are responsible for what you write, including information about third parties. By mentioning another person, you declare that you do so legitimately.

It is forbidden to use the service for harassment, threats, hate speech, sexual content involving minors, illegal activity, or to obtain information about someone without legitimate grounds. Accounts involved in such conduct are terminated without prior notice.

The service allows connecting your account to another person’s. A connection only exists when both parties accept.

In a connection, certain information becomes visible to the other party, according to each person’s settings. What you write in private conversations with Confidey is not shared with the other person.

Either party may undo the connection at any time, which removes sharing for both sides.

Responses in the service are generated automatically and may contain errors, inaccuracies or mistaken interpretations. Accuracy is not guaranteed.

The service processes content through artificial intelligence services from partner companies, contracted with confidentiality and information security obligations. In the app, your permission for this is asked before your first use.

We do not guarantee uninterrupted availability. Maintenance, third-party failure and events beyond our control may interrupt the service.

There is a free plan with usage limits and paid subscription plans, renewing automatically until cancelled.

Subscriptions purchased inside the mobile apps are processed and charged by the App Store or Google Play, and cancellation and refunds follow those stores’ rules.

For subscriptions purchased on the website, you have 14 days from purchase to withdraw without giving a reason, as provided by European Union consumer law. Send the request to contact@confidey.com, and the amount is refunded to the same payment method.

Prices may change. Changes are communicated in advance and apply from the following billing cycle.

Some professionals can be booked through Confidey: you choose a time on their profile and pay on Stripe’s secure page. The professional provides the service. Confidey receives the payment, holds the amount until 7 days after the session and only then pays the professional, keeping a fee the professional knows in advance.

If you cancel up to 24 hours before the session starts, you get the full amount back. With less than 24 hours to go, the amount is not refunded, because the time was reserved for you. If the professional cancels, you get everything back. The rule is shown before you pay and in the confirmation email.

If the session does not happen because of the professional, or is not what was agreed, tell us within 7 days of the booked time, in Who follows your progress. The payment to the professional is held until someone at Confidey reviews it and, where it applies, the full amount goes back to you.

The professional only sees the name you chose to show and the time. Nothing you do on Confidey reaches them without your permission. These rules do not take away any right that the law of your country gives you as a consumer.

The work belongs to Confidey. The software, design, product texts, names, visual identity and the arrangement of the content are original work protected by copyright, which arises upon creation and does not depend on registration.

It is forbidden to copy, decompile, reverse engineer, scrape data, or use the service to build a competing product.

Total or partial reproduction of this site and of the app is also not authorised, by any means, including by tools that copy a URL and reproduce its structure, for the purpose of training, replicating or recreating the product. Reading, learning and citing with attribution is welcome; cloning is not the same thing.

You may delete your account at any time, inside the app. Deletion removes your personal data, except what the law requires us to retain.

We may suspend or terminate accounts that violate these Terms, that pose a risk to other people’s safety, or upon legal or judicial requirement.

To the maximum extent permitted by applicable law, Confidey is not liable for indirect damages, loss of profits, loss of data, or decisions you make based on use of the service.

Nothing in these Terms excludes liability that the law does not allow to be excluded, nor the rights that the consumer protection law of the country where you live guarantees you.

These Terms are governed by Portuguese law. If you live in another country, you keep the consumer protection that country's law guarantees and that no contract can set aside.

In case of a dispute, you may go to the courts of the country where you live. In Portugal, you may also turn to an alternative consumer dispute resolution entity; the list is on the Consumer Portal, at www.consumidor.gov.pt.

These Terms may be updated. Relevant changes are communicated inside the app or by email, with reasonable notice.

Continuing to use the service after a change means agreeing to the new version. If you do not agree, you may delete your account.

Questions about these Terms: contact@confidey.com.